Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") govern your access to and use of the website operated by Tribe IT Solutions Inc. ("Tribe IT", "we", "us" or "our"), a corporation registered in the Republic of the Philippines with its office in Pasay City, Metro Manila.

By accessing or using the website, you agree to these Terms. If you use the website on behalf of a company or other organization, you confirm that you are authorized to accept these Terms on its behalf. If you do not agree, please do not use the website.

2. Use of the website

You may use the website to learn about Tribe IT and our services and to contact us. You agree not to:

• Use the website in any way that violates applicable law, including the Cybercrime Prevention Act of 2012 (Republic Act No. 10175) and the Data Privacy Act of 2012.
• Attempt to gain unauthorized access to the website, its hosting infrastructure or any related system, or test its vulnerabilities without our written permission (see the responsible disclosure section of our Security Architecture page).
• Interfere with or disrupt the website, including through denial-of-service attacks, automated scraping at a volume that burdens the site, or the introduction of malware.
• Submit false, misleading or unlawful information, or impersonate any person or organization.
• Use the inquiry form or our contact channels to send unsolicited advertising or spam.

3. Information on the website

Content on the website is provided for general information about Tribe IT and our capabilities. It does not constitute an offer, a binding quotation or professional advice. Descriptions of services, technologies, service levels and figures are indicative and may change without notice.

Specific commitments — including scope, deliverables, timelines, service levels, pricing and warranties — apply only when set out in a written agreement signed by an authorized representative of Tribe IT.

4. Engaging our services

Software development, e-commerce, hardware research and development, and IT operations services are provided under a separate written agreement, such as a master services agreement, statement of work or purchase order (a "Service Agreement").

• If there is any conflict between these Terms and a Service Agreement, the Service Agreement prevails for the services it covers.
• Submitting an inquiry or receiving a proposal does not create a contract until a Service Agreement is signed or a written order is accepted by us.
• Proposals and quotations are valid for the period stated in them, or thirty (30) days if no period is stated.

5. Intellectual property

The website and its content — including text, graphics, layouts, the Tribe IT name, the TS logo and other trademarks — are owned by or licensed to Tribe IT and are protected by the Intellectual Property Code of the Philippines (Republic Act No. 8293) and other applicable laws.

You may view and print pages for your own internal, non-commercial reference. You may not copy, modify, distribute, republish or use our logo or trademarks without our prior written consent.

Ownership of software, designs and other deliverables created for clients is determined by the relevant Service Agreement.

6. Inquiries and confidential information

Information you send through the inquiry form or our contact channels will be handled in accordance with our Privacy Policy.

Please do not send trade secrets, source code, credentials or other highly confidential information before a non-disclosure agreement (NDA) or Service Agreement is in place. We are happy to sign a mutual NDA before detailed discussions.

7. Third-party services and links

The website may link to or rely on third-party services, such as WhatsApp for messaging, telephone and SMS applications on your device, Google Fonts and our hosting provider. These services are governed by their own terms and privacy policies. We are not responsible for the content, availability or practices of third-party services.

8. Disclaimer

To the extent permitted by law, the website is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the website will be uninterrupted, error-free or free of harmful components.

9. Limitation of liability

To the extent permitted by law, Tribe IT will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising from or related to your use of, or inability to use, the website.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Philippine law, including liability for fraud, bad faith or gross negligence. Liability relating to services is governed by the applicable Service Agreement.

10. Indemnity

You agree to indemnify and hold harmless Tribe IT and its directors, officers and employees from claims, losses and expenses (including reasonable attorney's fees) arising from your breach of these Terms or your misuse of the website.

11. Governing law and venue

These Terms are governed by the laws of the Republic of the Philippines. The parties will first try in good faith to resolve any dispute through negotiation. If a dispute cannot be resolved within thirty (30) days, it shall be brought exclusively before the proper courts of Pasay City, Metro Manila, to the exclusion of all other venues, unless a Service Agreement provides otherwise.

12. Changes and general provisions

• We may revise these Terms at any time by posting an updated version on this page. Continued use of the website after changes take effect means you accept the revised Terms.
• If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
• Our failure to enforce any provision is not a waiver of our right to do so later.
• These Terms are written in English; translations are provided for convenience. If there is any inconsistency, the English version prevails.

13. Contact

Questions about these Terms can be sent to Tribe IT Solutions Inc., 2209 Unit G7 Cartimar Commercial Arcade and Suites, Leveriza St., Zone 5, Barangay 29, Pasay City, NCR 1300, Philippines, by email at tribeitsolutionsincorporation@gmail.com, or by telephone at +63 998 966 0301.